Legal

Terms of Service

Version 1.0 · Effective May 7, 2026

These Terms of Service (“Terms”) govern your access to and use of the Scrub to Scale platform, websites, and services (collectively, the “Service”) operated by Scrub to Scale LLC (“we,” “our,” “us”), a Pennsylvania limited liability company. By creating an account or using the Service, you agree to be bound by these Terms.

1. Eligibility & Account

You must be at least 18 years old and have authority to enter into these Terms on behalf of yourself or the business you represent. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

2. Subscription & Billing

The Service is offered on a subscription basis. By subscribing, you authorize us (through our payment processor, Stripe) to charge your payment method on a recurring basis (monthly or as otherwise stated at checkout) until you cancel.

  • Subscription fees are billed in advance and are non-refundable.
  • If we offer a free trial, you may cancel during the trial period at no charge. If you do not cancel before the trial ends, your payment method will automatically be charged for the next billing cycle.
  • You can cancel your subscription at any time from your billing dashboard. Cancellation stops future renewals; it does not refund the current billing period.
  • Prices may change. We will give reasonable notice before any price increase takes effect.

3. Refunds

All sales are final. We do not provide refunds for subscription fees, unused time, partial billing periods, or cancellation. Please review our Refund Policy for full details.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any law, regulation, or third-party rights;
  • Send spam, unsolicited messages, or unlawful communications via webhook integrations or notifications;
  • Attempt to interfere with, reverse engineer, or compromise the Service;
  • Use the Service to collect, store, or process information in violation of applicable privacy laws;
  • Collect, store, or transmit protected health information (PHI) or other HIPAA-regulated health data. The Service is not HIPAA-eligible and we do not sign Business Associate Agreements unless expressly agreed in writing;
  • Collect data from children (e.g. subject to COPPA or GDPR-K), or collect government identifiers, financial account numbers, or other regulated sensitive data through your forms without a lawful basis and any required authorization;
  • Resell, sublicense, or rebrand the Service without our written permission.

5. Your Content

You retain ownership of all data and content you submit to the Service (pricing configurations, customer leads, branding, etc.). You grant us a limited license to host, process, and display this content solely as necessary to operate the Service.

6. Termination

You may terminate your account at any time by canceling your subscription. We may suspend or terminate your account if you violate these Terms, fail to pay, or use the Service in a way that creates risk for us or other users. On termination, your right to use the Service ends immediately. We may retain or delete your data per our Privacy Policy and applicable law.

7. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. Pricing estimates produced by the Service are advisory; you are solely responsible for the accuracy of pricing logic you configure.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SCRUB TO SCALE LLC, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL LIABILITY ARISING FROM OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to defend, indemnify, and hold harmless Scrub to Scale LLC and its affiliates from any claims, damages, or expenses arising from your use of the Service, your Content, or your violation of these Terms.

10. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you (e.g., by email or in-app notice) and update the “Effective” date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

11. Governing Law & Disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Pennsylvania, and you consent to the personal jurisdiction of those courts.

12. Copyright Infringement (DMCA)

We respect intellectual-property rights and respond to valid notices of claimed copyright infringement under the Digital Millennium Copyright Act. To submit a takedown notice, file a counter-notice, or learn about our designated copyright agent and repeat-infringer policy, see our DMCA Notice & Takedown Procedure.

13. Contact

Questions about these Terms? Email ebooth@scrubtoscale.com.