Legal

Refund Policy

Version 1.0 · Effective May 7, 2026

This Refund Policy is part of our Terms of Service and applies to all subscriptions to the Scrub to Scale platform operated by Scrub to Scale LLC.

All Sales Are Final

We do not offer refunds. Subscription fees are non-refundable, including but not limited to:

  • Unused time within a billing period;
  • Partial months following cancellation;
  • Charges resulting from failure to cancel before a free trial ends;
  • Subscriptions that go unused after purchase.

Free Trial

New subscriptions may include a free trial period. During the free trial, you have full access to the Service at no charge. You may cancel at any time during the trial to avoid being charged. Cancellation must be completed before the trial period ends — once the trial converts to a paid subscription, the charge is final per this Refund Policy.

How to Cancel

You can cancel your subscription at any time:

  • Sign in to Scrub to Scale and visit your Billing page;
  • Click “Cancel subscription” or open the customer billing portal;
  • Confirm cancellation.

Cancellation stops future renewals immediately. Your subscription remains active for the remainder of the period you have already paid for, after which access ends. We do not prorate or refund the unused portion of the current period.

Exceptional Circumstances

While our policy is no refunds, we evaluate exceptional circumstances on a case-by-case basis (e.g., duplicate charges caused by a Service error, billing made in clear error). If you believe you have such a circumstance, email ebooth@scrubtoscale.com within 14 days of the charge with details. Granting any refund is at our sole discretion and does not create an obligation to grant similar refunds in the future.

Chargebacks & Disputes

If you have a billing concern, please contact us before disputing a charge with your bank — we can almost always resolve issues directly and faster than the dispute process. Filing a chargeback for a charge that was authorized under these terms (including charges following a free trial you did not cancel) may result in suspension or termination of your account.

Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to subscriptions purchased on or after the effective date of the change.

Contact

Billing questions: ebooth@scrubtoscale.com.